Trusted Partner for Casino Operations and Team Member Recruitment. We don't replace your hiring process - we streamline it.
Trusted Partner for Casino Operations and Team Member Recruitment. We don't replace your hiring process - we streamline it.
We Find the Dealers. You Make the Hire.
Experienced Casino Recruiting Support designed to save your HR Team time and connect your property with qualified candidates.
Our goal is simple: take the initial screening and interviewing workload off your Human Resources and Casino Operations teams while ensuring qualified candidates are evaluated by someone who truly understands the table games business.
With more than 40 years of casino industry experience, Jeanne brings a specialized perspective to the sourcing process. Our role is to screen applicants, identify candidates that fit your culture and experience requirements, conduct the initial interview, communicate directly with candidates throughout the process and refer qualified candidates to your property for a scheduled audition.
Your HR team saves time. Your Operations team sees better candidates and you remain in control of the final hiring decision.We don't replace your hiring process - we streamline it.
Casino Consulting and Recruiting Services
The Story Behind Three of Hearts
As a young girl, my Father taught me a card trick called "Little Joe," where "Little Joe" played the role of the "Three of Hearts," becoming the central character in the storytelling card trick. Fueled by my early passion for playing cards, I pursued an education to become a Casino Dealer. Over the years, while working in various progressive positions within the gaming industry, I frequently received inquiries from colleagues seeking assistance with projects. In response, I established a consulting business focused on casino consulting services and chose to name my LLC as a tribute to my Dad. I also offer interim management and recruiting services to help others in the industry. To this day, I have never revealed the secret behind the "Little Joe" card trick.
Interim Management / Consulting Services
Are you looking to address the temporary absence of a Director or VP? As an integral part of our casino consulting services, our 'Executive on Loan' program not only helps to fill the void but also evaluates the overall operations of a casino. In one instance, our efforts resulted in savings of over 1.3 million in labor and operating efficiencies. Why not seize this opportunity to gain an impartial perspective on staffing, talent, and the overall 'pulse' of the casino floor? Additionally, we offer high volume recruiting services, retention strategies, succession planning, and mentoring programs to support your unique culture.
Sample Services
- Project Management
- High Volume Recruiting Services
- Implementation of Retention and Reward Programs
- Mentorship Programs
- Customer Service and Team Building Workshops
- Floor reconfiguration
- Manage vendor relationships and contract negotiations
- Redesign organizational structure
- Budget reviews and preparation, including line by line analysis using the 'nice vs necessary' approach.
- Interim management services
- Startup operations, including dealer school initiatives.
- Assistance with internal controls and regulatory compliance
- Process improvements that 'save seconds' and enhance revenue
- Collaborate with Surveillance to develop robust practices that protect assets
Noteworthy Achievements
A two-time winner of the Chairman's Award at Harrah's, recognized for both "Outstanding Team Performance" and "Excellence in Managing People," Jeanne has extensive experience in casino consulting and interim management. She was also a keynote speaker at the 2017 Cutting Edge Table Games Conference, where she discussed the topic "People: Your Ultimate House Advantage." Additionally, Jeanne holds a Six Sigma Certificate of Achievement from Villanova and serves on the Board of Directors for the South Jersey AIDS Alliance. In 2012, she was featured in the Philadelphia Gay News, offering insight into her personal journey and professional background. Jeanne also enjoys being a member of the OneUpOneDown mentorship program.
Clients
- Harrah's New Orleans
- SugarHouse Casino
- Rivers Philadelphia
- Penn National Gaming
- Tioga Downs
- Atlantic Club Casino
- Rolling Hills Casino
- Sand Blast Events