Three of Hearts
Dealer and working her way up to hold various positions such as Casino Manager, Director of Table Games, Slot Shift Manager, Total Rewards Manager and Director of Human Resources Special Projects. She was the recipient of the 1998 Chairmans's award for "Outstanding Team Performance" and "Excellence in Managing People". At the time, The Chairman's Award was the highest honor that Harrah's Entertainment bestowed upon an employee. Jeanne was chosen among 50,000 employees nationwide and is the only person to ever win the prestigious award twice.
In 2001, Jeanne was also a participant in the "Executive on Loan" program, where her objective at Harrah's New Orleans was to collaborate in a company wide Performance Improvement Initiative to save a million dollars in Table Games annual expenses. She finished up her 5 month stay in New Orleans with cost saving results totaling over 1.3 million.
In 2009, Jeanne was involved with training new Dealers at SugarHouse casino in Pennsylvania.
She also worked as a consultant for Hollywood, Penn National Casino in 2010 when they introduced Table Games. Her role there included holding round tables with employees to identify challenges and provide solutions. She also designed a program to educate Supervisors on cheating scams and solicited participation in implementing policies and procedures to safeguard and improve revenue. Jeanne also put together an employee and customer engagement program where results improved customer service scores by 20%.
Jeanne joined Atlantic Club in Atlantic City as a consultant in 2012 and quickly made changes to
the Table Games mix and configuration to improve labor efficiency and increase revenue. Although Atlantic City revenues continued the double digit decline, Atlantic Club was in the news as the only casino that posted year over year revenue growth of 27% through the first 4 months of the year. Jeanne recognized an opportunity to grow the Asian market and her efforts resulted in an overall increase in table drop of 15% year over year with 10 less table units. Slot performance improved as well with 10% growth. Year over year overall revenue increased by 14 million.
In 2014, Jeanne completed a project in upstate New York and is happy to say she is currently working as The Director of Table Games at Penn National Race Course, Hollywood Casino in Grantville, Pa.
Copyright © Three of Hearts Consulting, LLC. All rights reserved.